Terms and conditions
Last updated: April 2026
General terms
By using the Odsherred Zoo Rescue website and services, you agree to these terms and conditions. We reserve the right to update these terms at any time. Continued use of our services after changes are posted constitutes acceptance of the updated terms. These terms apply to all visitors, customers, and users of our website.
Ticket purchases
All ticket purchases are final and non-refundable. Tickets are valid only for the selected date. If Odsherred Zoo Rescue cancels an event or closes due to extraordinary circumstances (e.g., severe weather, safety concerns), we will offer a date exchange or store credit at our discretion. Tickets cannot be resold or transferred to third parties.
Season passes
Season passes are personal and non-transferable. A photo ID may be required upon entry. Season passes are valid for the duration of one season (April through October). Season passes cannot be refunded once activated. Lost or stolen season passes can be replaced for a 50 DKK administrative fee.
Donations
Donations to Odsherred Zoo Rescue are voluntary and non-refundable. Recurring donations can be cancelled at any time through your account dashboard or by contacting us. All donations are used to support our rescue, rehabilitation, and education activities. Odsherred Zoo Rescue is a registered charity and donations may be eligible for tax deduction under Danish tax law. Consult your tax advisor for details.
Animal sponsorships (Adopt-an-Animal)
Animal sponsorships are subscription-based and can be cancelled at any time. Cancellation takes effect at the end of the current billing period. Sponsorship does not confer ownership or physical custody of the animal. Sponsor benefits (certificates, updates, visits) are delivered as described in the sponsorship tier. We reserve the right to change which animals are available for sponsorship.
User accounts
When creating an account, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your login credentials. One account per person. We reserve the right to suspend or terminate accounts that violate these terms or are used fraudulently.
Visitor rules
Visitors must follow all posted rules and staff instructions at all times. Do not feed, touch, or disturb the animals unless explicitly permitted by staff. Children under 12 must be accompanied by an adult. Photography is welcome for personal use, but commercial photography requires prior written permission. Smoking is prohibited within the zoo grounds.
Intellectual property
All content on this website, including text, images, logos, and design, is the property of Odsherred Zoo Rescue and is protected by Danish and international copyright law. You may not reproduce, distribute, or commercially use any content without our prior written consent.
Limitation of liability
Odsherred Zoo Rescue is not liable for personal injury or property damage resulting from failure to follow posted rules, staff instructions, or safety guidelines. We maintain appropriate insurance and safety measures for all visitors. To the maximum extent permitted by Danish law, our total liability for any claim arising from use of our website or services shall not exceed the amount you paid for the specific service in question.
Governing law
These terms are governed by and construed in accordance with Danish law. Any disputes arising from these terms or your use of our services shall be resolved in the courts of Denmark, with the Court of Holbaek (Retten i Holbaek) as the venue of first instance.
Contact
For questions about these terms, please contact us at info@odsherredzoo.dk or use our contact form.
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